Refund policy
Return Overview
Do you need to start a return? Customers may request a return within 30 days of the delivery date. To be eligible for a return, items must meet the conditions outlined in this policy.
Return shipping costs are the responsibility of the customer unless otherwise required by applicable law. Once a returned item has been received and inspected, the return request will be reviewed for approval.
Approved refunds are normally dealt with within 7 days. We do not charge restocking fees for eligible returns.
How To Request A Return
To request a return, please contact Qore Store within 30 days after delivery by emailing support@qorestore.com. Please remember to include your order number in the message.
Returned products must be unused, in their original condition, and returned together with original packaging, tags, and accessories (if applicable). Items showing signs of use or missing original components may not qualify for a refund.
Once the request has been reviewed, return instructions will be provided by email. Customers are responsible for arranging and covering the return shipping costs. We recommend using a tracked shipping service to help monitor the return while it is in transit.
Refund Handling
After the returned items arrive at our facility, they will be reviewed before the refund is approved. Approved refunds are issued through the original payment method used during checkout and are generally completed within 7 days. You may contact us at support@qorestore.com for any clarification regarding these timelines.
Exchange Requests
If you would like to exchange an item for another size or product option, please contact support@qorestore.com with the details of the requested replacement. Exchange requests must be submitted within 30 days from delivery, and returned items must remain in unused condition with original packaging and tags included.
Cancelling An Order
If you need to cancel an order, please contact Qore Store as quickly as possible at support@qorestore.com. Cancellation requests can only be accepted before the order enters fulfillment or shipping preparation. After dispatch, we are no longer able to cancel your order. Eligible items may however still qualify for a return after delivery.
Complaint Procedure
What should you in case of damages, or if you've received something you did not order?
Please contact our support team promptly at support@qorestore.com and send us photos of the product, parcel packaging, and shipping label whenever possible. Qore Store will review the situation and provide further guidance regarding replacement options, refunds, or another appropriate solution.
Please also read our full Terms of Service.
Contact Information
Email: support@qorestore.com
Phone: +12068860914
Customer Support
Monday to Friday:
10:00 AM - 6:00 PM (GMT-4)
Business Information
Trade Name: Qore Store
Business Address:
5508 Elder St
Fredericksburg VA 22407
United States